The Session

 

Salon Etiquette

  • Arrive 15-30 minutes before your first client

  • Greet anyone who walks in the door within 3 sec.

  • No client should be waiting for us, we should be waiting for them

  • Say hello to anyone’s client not just your own and ask if they would like something to drink

  • Greet them by name

  • Share your name - use pronunciation

  • Allow them to “take a load off” and place their belongings away

    • Jackets behind door on hooks

    • Purse hook left of mirror

  • Point out the salon amenities

    • Restrooms

    • Beverages & Snacks

  • Out of respect for your coworkers privacy, please do not have any clients go into the break room. It is okay if your immediate family members do, but please no clients.

Consultation

  • While facing them, sit at eye level on stool

  • Ask them how you can help them today and listen intently without interruption

  • Ask them to show you lengths on their body for length references, most clients don’t realize what an inch looks like

  • Once you’ve listened, repeat back what you heard, this is called “mirroring”

During the Appointment

  • Offer a snack or beverage

  • If you walk away during processing, tell your clients you are leaving the room and make sure they are fully set before you walk away & let them know you’ll be back to check on them

  • You should never a client in the salon without communicating to them fully before you walk away… ask if they are comfortable, if they want anything to drink, if they would like a snack, let them know if they need anything they can ask any of the other girls

  • Clean color from their skin before processing, clean in tiny circles to buffer away a line

  • Make sure you aren’t laying hair in their face during the service

  • Check if they need any add on services like brow tint, hair removal, or so on

Closing an Appointment

  • Create client product RX

  • Give samples of product, if desired

  • Go over how much time they need at their next appointment

  • Put retail purchases in handle bag with tissue paper, throw in a couple chocolates and mist with custom room spray

  • Ask if they would like to rebook

  • Ask if they would like a snack or beverage “for the road”

  • Take Photos for social media

  • Walk them to the door

Conversation Icebreaker Tips

  • Use the today, this week, this year method - “What are you doing today? This week/weekend? This year's plans?”

  • Food is the universal language - “Do you like to cook? What do you enjoy cooking? Where do you like to eat out?”

  • Asking about what shows they like gives you an inside to the type of person they may be.

  • Response to clients going through a breakup or divorce - “You go girl! Congratulations for bringing yourself out of a relationship that is no longer serving you well”

Body Language Tips

  • Notice any redness on the chest as this is a sign of nervousness, be gentle with clients like this.

  • Folded arms can mean they are closed off, the same goes for stylists

  • Hands in your pockets can imply “hiding something”

  • Keep your body open and welcoming

  • Interruptions can seem like insecurity

  • If you want to sit down and chat with them while they are processing, turn their chair so you can talk face to face rather than through the mirror.

Hair Donations

  • We donated hair to Children With Hair Loss (https://www.childrenwithhairloss.us/)

  • Their minimum requirement for hair donated is 8 inches, but they do get most requests for 10-12 inches and longer for their longer wigs.

  • Hair must be clean and dry, ponytailed or braided to keep hair in one direction.

  • Place elastic on both ends of hair to keep secure

  • Non-chemically treated hair is preferred, but any hair in good condition will be accepted.

  • Gray hair is accepted

  • Place in baggy with donation form

  • Put in the brown bag labelled “Hair Donations” under the desk. Once the bag is full it needs to be boxed up and donated to CWHL

  • CWHL Address: 12776 Dixie Hwy, S. Rockwood, MI 48179