Ordering & Policies
Ordering
Color & Backbar Usage Tracking
Put color tabs & tops in cups on the cabinet door, under the color bar sink when finished with the color
If you have a color that is not completed, put it back in the box and pull the side tab out to make sure we know it is open
Shades Eq Tops
Color Box Tabs
If there is a color we are out of, or do not carry, write it on the white board in color cabinet, so we can order it
If you have grabbed the last of a backbar product or treatment, write it on the white board in the color cabinet, so we can order it
Color & Backbar Tracking Sheet
Retail Tracking
If you grabbed the last retail product off the shelf, write it on the white board in the color cabinet, so we can order it
If there is a product we need to order for a client, write it on the white board in the color cabinet, so we can order it
Retail Tracking sheet
ORdering
Ordering Days are marked on top of your daily schedule in Square, the order forms need to be completed by the Saturday before.
Order forms are stored in ‘Google Drive’ & can be edited with the iPad, and they automatically Save.
If you want to place any personal orders, fill out the Personal Order form in ‘Google Drive’
Add up your total and place a check in the salon mailbox with ‘order’ in the memo or cash in an envelope labeled with your name & ‘order’
Tracking Sheets & Order Forms
Order forms are all located on the break room iPad > Google Drive > “Salon Supply Orders”
Hair Color
Cosmoprof
Salon Centric
Salon Service Group
Innersense
Amazon
In Common
Misc. Items
Putting away Orders
We are always receiving orders in the mail from each of these companies, so no matter what day it is, if we can all help out to put things away when they come in that would be wonderful!
If you open a package and do not know where it goes, either ask someone in the salon or just leave the box in the backroom.
If you have time to put away the orders, please take out the packing slip and highlight anything that is on backorder, place that under the counter by the pens or somewhere to be found in the backroom.
If nothing is on backorder, then you can put everything away.
Haircolor Boxes, Developers, Lighteners, Blonding Boxes
With BLACK sharpie put the number of the month on the head of the box or bottle so we know which boxes to grab first.
Shades EQ
With SILVER sharpie put the color name (number and letter) on the top of the bottle
Any other color bar supplies, retail, or backbar supplies can be filled in salon and then excess can be put away in backroom.
Salon Policies
Family & Friends Discounts
You can offer anything up to 40% off for your friends & family, use your discretion
Model Days
If you would like to offer model sessions, to build your business or continuing to specialize on a specific technique, after 4 months with Olive Grace, you will be allowed 1 model pricing a week.
First 4 months at Olive Grace, you are allowed to use this pricing as needed.
Model Pricing is 50% of your hourly rate.
Handling Sick Days - Moving Appointments
If you are feeling ill, let the manager know the day (or within reasonable timing) before your next shift, so someone can help you contact your clients, if needed.
If you are able to reschedule your client yourself, you can use the script below.
Script for rescheduling
“Hi Client, I am reaching out to you because stylists name will be out of the salon due to sickness, so we were wondering if you would be able to reschedule your appointment to date & time?”
Redos
7 Days
“We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know within 7 Days of your visit and we are happy to correct the issue with no additional charge.”
For every redo, we encourage you to evaluate what area of your services that you need to grow technically. Haircuts? Haircolor? Consultations? It’s a great opportunity to get further education in whatever area you would need.
Refunds
Retail - “If you make a retail purchase that does not fit your needs, we will accept retail exchanges at full credit for 30 days from your initial purchase.”
Services - This depends on the individual situation, and is up to the managers discretion
Client Conflict Resolution
Any messages, emails, or conversations from an unhappy client needs to be forwarded or recorded through a message in Band App to the salon manager. The manager will then handle the issue with the client directly.
Script for client conflict
“Hi client, Thank you for letting us know this issue or concern, we will relay this message to our manager and let them get back to you. If you don’t hear from them in the next day or two, please reach out again.”
Cancellation & No Show Policy
“In order to continue providing the best possible scheduling options to our guests, we do require 48 hours notice should you need to cancel or reschedule your visit with us. Should you cancel your appointment with less than 48 hours notice, the first time we will give grace to your situation. The second time or more, we will require 50% payment of your scheduled service to be due before a new appointment is scheduled.”
Script for cancellation
“Hi client, That is no problem at all. Thank you for letting us know. I will get your appointment cancelled for you. If you’d like to reschedule you can using our booking link here… https://olive-grace-collective.square.site”
What to do when a client is late or no shows
Allow 10 mins for your client to show up. If they have not arrived by then send them a “late” text message and decide then if you’d have enough time to take them. If they do not reply by 30m, mark their appointment as a no show with the “No Show Script” in the message.
Client is Late Script
“Hi client, This is stylists name from Olive Grace Salon. I had you down for an appointment today at time. Just wanted to make sure everything is okay. Let me know if you are on your way.”
Client No Showed 1st Time Script
“Hi client, I had you down for an appointment today at time. Since we no longer have time to complete your service today, it will be marked as a no-show. I know this is not something you do regularly, so there is no charge for today. If you would like to reschedule your appointment you can do so using our booking link here… https://olive-grace-collective.square.site”
Client No Showed 2nd Time or More Script
“Hi client, This is stylists name from Olive Grace Salon. We no longer have time to complete your service today, so it will be marked as a no-show. Since this is your 2nd time no-showing, we do require a 50% payment of your scheduled appointment to be due before a new appointment is scheduled. We have sent an invoice with your due payment. Let us know if you have any questions.”
2021 Covid Update
“At Olive Grace Salon, our guests' comfort is our biggest priority. We are now giving our guests the choice to wear a facial covering during their service. That being said, as your service providers, we are always prepared to wear a mask for your comfort. If there is a concern about non-mask wearing, we are very open to accommodate you in some way, please reach out to us.”