Gmail & Google Drive

All client communication for Olive Grace generally gets directed to 1 of 2 emails.

Salon: salon@olivegracecollective.com

  • New Clients

    • Anytime a new client emails the salon, you can direct them to our new client page on our website or answer questions for them. 

    • If they are asking how to book an appointment, explain that they can locate it right on our website. 

    • If they are asking which session to book, you can direct them to our new client page that has the form at the bottom called “Find Your Session”

    • If they are asking how much each of our sessions are, explain to them that each service provider has a different rate that is listed under the stylist info on our website.

    • When completed move into ‘New Clients’ folder

  • Client Questions

    • Try to answer all the questions you can and if there is anything directed towards a specific stylist, you can forward an email to them.

    • When completed move into ‘Client Question’ folder

  • Non-Profit Donations

    • We do not usually donate to everything so I either ignore it or send a declining reply. Our main organizations we have given to in the past are: YMCA, MTZN School, Smiles, Exploit No More, Agape House, Safe Families

    • When completed move into ‘Donation’ folder

  • Hair Donations

  • Student Inquiries

    • Sometimes beauty school students will inquire about either touring, assisting, or anyone that asks if we are hiring, just forward those emails to me at ‘melody@olivegracecollective.com’

    • When completed move into ‘Student’ folder

  • Waitlist

    • Our clients know they can fill out our waitlist form on our website. This allows us to keep track of people who are waiting for an appointment. 

    • The responses to this form get put into Google Drive

    • When completed move into ‘Waitlist’ folder

  • Innersense Info

    • Sometimes we will receive emails from Innersense. This is a haircare brand we carry, and it's the only one that for some reason gets filtered into the salon email. If anything looks important, forward it to Melody. Otherwise just move into ‘Innersense’ folder, so Melody can check it regularly.

    • When completed move into ‘Innersense’ folder

  • Bridal Inquiries

    • Sometimes brides or wedding planners will email here for information. Forward them to the bridal email to keep everything straight.

    • When completed move into ‘Bridal Inquiries’ folder

  • Google drive documents within this email:

    • Salon Supply Orders

    • Personal Orders

    • Contact Form

    • Innersense Order Form

    • Waitlist

    • Stylist Consult Forms

Bridal: bridal@olivegracecollective.com 

  • Bridal Inquiries from Honeybook Form

    • Once a bride fills out the bridal form on our website, it will then get submitted into Honeybook, and we are emailed the results of the form.

    • If we are available, you can continue on through Honeybook and send our brochure.

    • If we are not available, send our ‘Unavailable’ email with recommendations.

    • When completed move into ‘wedding date year Brides’ folder

    • If it is tracked in Honeybook or another location, you can delete it out of the inbox

  • Bridal Inquiries from the Knot

    • Once a bride messages through the Knot, we receive an email with their inquiry.

    • If we are available, you can create a Project in the Knot including their information and send a brochure.

    • If we are available, but do not have enough information to create a Project, reply to their message asking for more information, then create a Project.

    • If we are unavailable, send our ‘Unavailable’ email with recommendations

    • When completed move into ‘wedding date year Brides’ folder

    • If it is tracked in Honeybook or another location, you can delete it out of the inbox

  • Bridal Inquiries from Wedding Planners

    • When a wedding planner inquires about a wedding, let them know if we are available or not, if not, send other recommendations.

    • If we are available, with enough information on the bride, create a Project and include the wedding planner in the project.

    • If we are available, without enough information on the bride, ask more questions to the planner.

    • If we are not available, send our ‘Unavailable’ email with recommendations

    • When completed move into ‘wedding date year Brides’ folder

    • If it is tracked in Honeybook or another location, you can delete it out of the inbox

  • Bridal Questions

    • If a new bride inquires about our services for their wedding but directly emails us, create a ‘Project’ for them in Honeybook, or send the ‘Unavailable’ email.

    • If a current bride is asking questions about their wedding, reply to it in the best way possible. If you have any questions about a specific wedding, ask the Lead stylist or Lead MUA for that wedding.

    • If you need help answering any questions regarding a wedding that is not answered by a Lead, then message Melody through Band.

  • Reviews

    • If there is a good review to share, screenshot it or copy it and post it on Band for the team to read.

    • Forward the Review email to our Social Media person

  • Inquiries for The Collective (Bridal Space)

    • If you receive an inquiry about booking the Collective…

      • Check the date for availability

      • If it is available, let them know and forward the inquiry to Melody

      • If it is not available, send them a response that it is not available

    • Questions about the Space

      • Most questions about the space can be answered on our website

      • If you do not have the answers to their questions, forward the email to Melody

  • Google drive documents within this email:

    • The Bridal Collective Inquiry Form